Shipping Policy

Order Processing

• Orders placed through our website will be processed within 1–2 business days from the date of confirmation (subject to product availability).

• Orders placed on weekends or public holidays will be processed on the next business day.

• If an item is out of stock or delayed, we will notify you by email or phone as soon as possible and provide an expected dispatch date.

Shipping Regions & Carriers

• We currently ship within India only.

• We use trusted courier/service partners for delivery.

• Shipping to remote or hard-to-reach locations may incur additional transit time.

Shipping Time

• For most orders, delivery is expected within 4–10 business days after dispatch.

• Note: This time may vary depending on the delivery location, courier partner, and any unforeseen delays (e.g., weather, strikes).

• You will receive shipment/tracking information once your order has been dispatched.

Shipping Charges

• Standard shipping rate (to be defined) will apply unless we run a free-shipping promotion.

• Free shipping may be offered for orders above a certain cart value (define threshold).

• Additional charges may apply for bulky or heavy items, or for locations outside standard delivery zones (if applicable).

Multiple Shipments & Splits

• If your order contains multiple items and they are dispatched from different warehouses, we may ship them separately.

• In such cases, you may receive multiple tracking numbers and the charges (if any) will be clearly communicated.

Tracking Your Shipment

• Once your order is shipped, you will receive a confirmation email (or SMS) with your tracking number and courier partner details.

• You can use this information to track your delivery via the courier’s website/app.

Delivery Try and Transfer of Risk

• Please ensure someone is available to receive the package at the delivery address.

• Upon delivery, please check the package condition before signing/accepting.

• After the package is accepted and signed for, the risk passes to you.

Failed Delivery / Re-Delivery

• If the courier attempts delivery and no one is available, the package may be returned to the local depot.

• Re-delivery may incur additional cost.

• If the package is returned to us due to failed delivery attempts, you will be contacted to arrange re-dispatch (which may incur charge).

Damaged or Lost Shipments

• If your shipment arrives damaged, please refuse it or accept it with “damaged” noted and notify us within 24 hours.

• For lost shipments, please contact us with your order number; we will work with the courier to trace it.

• We may require photos or evidence of damage/loss to process any refund or replacement.

International Shipping

• At present we do not ship internationally (outside India). If this changes, we will update this policy accordingly.

Returns, Exchanges & Refunds

• Please refer to our separate Returns & Refund Policy for information on how to return or exchange items.

• This shipping policy does not cover return shipments unless specified in that policy.

Policy Updates

• We may update this Shipping Policy from time to time without prior notice. The latest version will be posted on our website.

• Please review periodically to ensure you are aware of any changes.