Shipping Policy

Order Processing

  • Orders placed through our website will be processed within 1–2 business days from the date of confirmation (subject to product availability).

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • If an item is out of stock or delayed, we will notify you by email or phone as soon as possible and provide an expected dispatch date.

Shipping Regions & Carriers

  • We currently ship within India only.

  • We use trusted courier/service partners for delivery.

  • Shipping to remote or hard-to-reach locations may incur additional transit time.

Shipping Time

  • For most orders, delivery is expected within 4–10 business days after dispatch.

  • Note: This time may vary depending on the delivery location, courier partner, and any unforeseen delays (e.g., weather, strikes).

  • You will receive shipment/tracking information once your order has been dispatched.

Shipping Charges

  • Standard shipping rate (to be defined) will apply unless we run a free-shipping promotion.

  • Free shipping may be offered for orders above a certain cart value (define threshold).

  • Additional charges may apply for bulky or heavy items, or for locations outside standard delivery zones (if applicable).

Multiple Shipments & Splits

  • If your order contains multiple items and they are dispatched from different warehouses, we may ship them separately.

  • In such cases, you may receive multiple tracking numbers and the charges (if any) will be clearly communicated.

Tracking Your Shipment

  • Once your order is shipped, you will receive a confirmation email (or SMS) with your tracking number and courier partner details.

  • You can use this information to track your delivery via the courier’s website/app.

Delivery Try and Transfer of Risk

  • Please ensure someone is available to receive the package at the delivery address.

  • Upon delivery, please check the package condition before signing/accepting.

  • After the package is accepted and signed for, the risk passes to you.

Failed Delivery / Re-Delivery

  • If the courier attempts delivery and no one is available, the package may be returned to the local depot.

  • Re-delivery may incur additional cost.

  • If the package is returned to us due to failed delivery attempts, you will be contacted to arrange re-dispatch (which may incur charge).

Damaged or Lost Shipments

  • If your shipment arrives damaged, please refuse it or accept it with “damaged” noted and notify us within 24 hours.

  • For lost shipments, please contact us with your order number; we will work with the courier to trace it.

  • We may require photos or evidence of damage/loss to process any refund or replacement.

International Shipping

  • At present we do not ship internationally (outside India). If this changes, we will update this policy accordingly.

Returns, Exchanges & Refunds

  • Please refer to our separate Returns & Refund Policy for information on how to return or exchange items.

  • This shipping policy does not cover return shipments unless specified in that policy.

Policy Updates

  • We may update this Shipping Policy from time to time without prior notice. The latest version will be posted on our website.

  • Please review periodically to ensure you are aware of any changes.